By purchasing your products directly from rootterra.com, you are assured of getting a product that is at all times handled properly according to manufacturer’s recommendations.
At this time, we do not ship outside of the United States.
You will be notified by email if we expect to be out of stock of part of your order for more than 5 working days or in the event of a price change or discontinued products.
Shipping may be delayed up to 5 working days, at the discretion of the company, in order to locate or receive stock; if you notice any delay in the shipping of your order, please feel free to call us by phone or email to clarify the time-requirements of your order, or to make changes as required for any not-yet-shipped products.
Expedited shipments are expedited only when the full order is available for shipping.
If you absolutely need an expedited order to arrive by a certain date, you must contact us by email or phone to ensure or modify the delivery order.
Return & Refund Policy
At RootTerra.com our primary objective is our customer’s complete satisfaction. If for any reason you are not fully content with any of the items purchased from us, you are allowed 10 days to return/exchange from the date of purchase.
The steps to effectuate a return are as follow:
Contact us by email at support@rootterra.com to notify us that you are wishing to return.
We will grant you a Return Authorization number (RA#) once we have reviewed your request. (You are responsible for the returning shipping fray)
Once we receive the returning package we will either issue you a refund, an exchange, or credit towards your next purchase.
Note: We only accept items bought directly from www.rootterra.com.com. In order to receive any refund, exchange, or credit the merchandise must be unused and sent with original package and tags.
My favorite part of every morning is starting the day with a warm cup of red ginseng tea I purchased from RootTerra.
It gives me the energy I need to take on the day.
The flavor is smooth and not overpowering, which I really appreciate.
You can even see real pieces of red ginseng in the tea bag, which speaks to the quality.
I'm very satisfied with this purchase and will definitely be buying again!
I was looking for a traditional Korean wellness tea that I could enjoy late in the day without worrying about stimulants. This roasted version delivers a rich, robust flavor profile and a calming ritual that fits seamlessly into my schedule.
Knowing that the tea bags use sustainable plant-based materials and cornstarch filters makes drinking this tea even more rewarding. The attention to safety and hygiene in its Korean production facility reassures me of its premium quality from start to finish.
This roasted ginseng tea offers an effortless way to experience a cherished cultural tradition. Without complex decoctions or boiling raw roots, you get a clean, focused cup of tea that feels grounding, authentic, and wonderfully soothing.
Finding a truly caffeine-free evening tea that still offers depth and character can be difficult. This roasted red ginseng tea hits all the right notes with its warm, toasty aroma and clean taste. It has quickly become my favorite way to wind down at night.
