Shipping Policy

Packed with Care, Delivered with Joy

We take pride in packing your orders with care, adding little gifts or samples whenever possible to make your unboxing experience even more delightful.

Shipping Policy

When you purchase products directly from rootterra.com, you can be confident that they are handled according to the manufacturer’s recommendations.

Shipping Information:

• We currently only ship within the United States.
• If any part of your order is out of stock for more than 5 working days, we will notify you by email. You will also be informed in case of any price changes or discontinued products.
• Shipping may be delayed by up to 5 working days to locate or receive stock. If you experience any delay, please contact us by phone or email to discuss your order’s timing or to make changes to any products that haven’t been shipped yet.
• Expedited shipping is available, but only when the full order is ready for shipment.
• If you require expedited shipping by a specific date, please contact us by email or phone to confirm or adjust your delivery schedule.