- By purchasing your products directly from rootterra.com, you are assured of getting a product that is at all times handled properly according to manufacturer’s recommendations.
- At this time, we do not ship outside of the United States.
- You will be notified by email if we expect to be out of stock of part of your order for more than 5 working days or in the event of a price change or discontinued products.
- Shipping may be delayed up to 5 working days, at the discretion of the company, in order to locate or receive stock; if you notice any delay in the shipping of your order, please feel free to call us by phone or email to clarify the time-requirements of your order, or to make changes as required for any not-yet-shipped products.
- Expedited shipments are expedited only when the full order is available for shipping.
- If you absolutely need an expedited order to arrive by a certain date, you must contact us by email or phone to ensure or modify the delivery order.