Return & Refund Policy

At RootTerra Peace of Mind With Every Purchase


Return & Refund Policy

Worried about your purchase? At RootTerra.com, your satisfaction is our top priority. If there's an issue with the product or it arrives damaged, we’ll make it right by providing a refund as soon as we receive the return. We strive to ensure a hassle-free experience, so you can shop with confidence knowing that we’ve got you covered.

If you are not completely happy with your purchase, you have 10 days from the date of purchase to request a return or exchange.

How to Return an Item:

  1. Contact Us: Email us at support@rootterra.com to initiate a return.
  2. Get Authorization: We will review your request and provide you with a Return Authorization number (RA#). (Please note, you are responsible for return shipping costs.)
  3. Return the Item: Once we receive your return, we will process a refund, exchange, or credit toward your next purchase.
  4. In-Store Returns: You can also return your item in person at our store located at 547 Main Street, Fort Lee, NJ 07024. Please bring the original receipt and the item in its original packaging with tags attached.

Important Notes:

  • Returns are only accepted for items purchased directly from www.rootterra.com.
  • Items must be unused and returned in their original packaging with all tags attached.
  • Unauthorized returns are subject to a restocking fee: 20% if within 30 days, 40% after 30 days.
  • Failed or refused deliveries (due to incorrect address, change of mind, etc.) are considered unauthorized returns and will incur a restocking fee.
  • Note on Expiration Dates: Please be aware that Korean products often have shorter expiration dates compared to U.S. standards. This is because our products are manufactured with fresh, high-quality ingredients and are shipped soon after production. A shorter expiration date ensures you receive products that are closer to their production date, providing maximum freshness and safety. It is normal for some items to have only a few months remaining before the expiration date, and this does not affect the quality or safety of the product.