By purchasing your products directly from rootterra.com, you are assured of getting a product that is at all times handled properly according to manufacturer’s recommendations.
At this time, we do not ship outside of the United States.
You will be notified by email if we expect to be out of stock of part of your order for more than 5 working days or in the event of a price change or discontinued products.
Shipping may be delayed up to 5 working days, at the discretion of the company, in order to locate or receive stock; if you notice any delay in the shipping of your order, please feel free to call us by phone or email to clarify the time-requirements of your order, or to make changes as required for any not-yet-shipped products.
Expedited shipments are expedited only when the full order is available for shipping.
If you absolutely need an expedited order to arrive by a certain date, you must contact us by email or phone to ensure or modify the delivery order.
Return & Refund Policy
At RootTerra.com our primary objective is our customer’s complete satisfaction. If for any reason you are not fully content with any of the items purchased from us, you are allowed 10 days to return/exchange from the date of purchase.
The steps to effectuate a return are as follow:
Contact us by email at support@rootterra.com to notify us that you are wishing to return.
We will grant you a Return Authorization number (RA#) once we have reviewed your request. (You are responsible for the returning shipping fray)
Once we receive the returning package we will either issue you a refund, an exchange, or credit towards your next purchase.
Note: We only accept items bought directly from www.rootterra.com.com. In order to receive any refund, exchange, or credit the merchandise must be unused and sent with original package and tags.
I love how easy it is to consume. I was tempted by the whole-root version, but it needs to be cut before eating, and the amount felt a bit too much for one serving. So I went with the sliced version. It’s perfect for eating on the go, and the portion size is just right for one serving.
I purchased this for my mother and father. The quality is excellent, and honestly, the fact that it’s made of 100% Black Ginseng concentrate alone makes it incredibly valuable.
Most red or black ginseng products labeled as “concentrate” usually contain a very low percentage of actual ginseng compared to the price. Considering that, this 100% Black Ginseng Extract and Black Ginseng Jeonggwa (traditional candied ginseng) are truly top-tier and rare products.
I don’t think anyone would find the price expensive once they realize how premium and rare these items are. That’s exactly how I felt, and if my parents regain their health after taking this, I’ll definitely place another order.
Red ginseng doesn’t work well for me, so I usually take black ginseng... I was away on a business trip and checked the package late — and I was honestly surprised. The gift set, the candy, and the individually wrapped packaging were all so thoughtfully done. Most other products don’t arrive with this level of care. I really appreciate the individual packaging. I’ll take it consistently and definitely repurchase.
The quality of this black ginseng is evident in both the taste and the effects. I appreciate the deep, roasted flavor and the gentle sweetness, knowing I'm getting robust immune and stamina support from a premium product.
As someone who spends long hours driving, finding a non-liquid, non-caffeinated option was key. These slices are perfect; they keep me alert and provide a satisfying chew, making my commutes much more manageable.
The convenience of the individually wrapped packs is brilliant for my outdoor adventures. Whether I'm hiking or traveling, I can easily slip a pack into my bag for a high-value energy snack that keeps me going.