By purchasing your products directly from rootterra.com, you are assured of getting a product that is at all times handled properly according to manufacturer’s recommendations.
At this time, we do not ship outside of the United States.
You will be notified by email if we expect to be out of stock of part of your order for more than 5 working days or in the event of a price change or discontinued products.
Shipping may be delayed up to 5 working days, at the discretion of the company, in order to locate or receive stock; if you notice any delay in the shipping of your order, please feel free to call us by phone or email to clarify the time-requirements of your order, or to make changes as required for any not-yet-shipped products.
Expedited shipments are expedited only when the full order is available for shipping.
If you absolutely need an expedited order to arrive by a certain date, you must contact us by email or phone to ensure or modify the delivery order.
Return & Refund Policy
At RootTerra.com our primary objective is our customer’s complete satisfaction. If for any reason you are not fully content with any of the items purchased from us, you are allowed 10 days to return/exchange from the date of purchase.
The steps to effectuate a return are as follow:
Contact us by email at support@rootterra.com to notify us that you are wishing to return.
We will grant you a Return Authorization number (RA#) once we have reviewed your request. (You are responsible for the returning shipping fray)
Once we receive the returning package we will either issue you a refund, an exchange, or credit towards your next purchase.
Note: We only accept items bought directly from www.rootterra.com.com. In order to receive any refund, exchange, or credit the merchandise must be unused and sent with original package and tags.
I love brewing a slice of this honeyed ginseng in hot water to create a comforting tea. It delivers the perfect balance of natural sweetness and deep herbal richness to help me unwind and recover.
The presentation and quality of these roots exceed all my expectations. Taking a small slice each morning has become my favorite wellness ritual, offering great support for both my focus and overall vitality.
As someone with a very demanding work schedule, I needed a reliable way to maintain my stamina. These honeyed roots provide a steady, clean energy lift that helps me power through long afternoons with absolute ease.
This product captures the true essence of traditional Korean wellness in a very accessible format. The honey syrup perfectly complements the deep character of the red ginseng, creating an experience I look forward to daily.
Allen Kim, CEO
