-ABOUT THE COMPANY-
Design Nongboo Co., Ltd. is a place that produces, distributes, markets, and sells the healthiest and most delicious agricultural products grown in our land. It is a company that takes the lead in agricultural added value and consumption of domestic agricultural products by using only domestic agricultural products.
About the Product
1. Direct processing: Directly process good agricultural products in a clean environment to produce only high-quality products that are safe to consume.
2. 100% Grown in Korea: Raw ingredients are 100% grown in Korea.
3. Original taste: Light and savory taste, and healthy . We promise to provide you with best taste and lots of nutrition with only the ingredients you really need to consume.
Ingredients: Organic Sticky Rice 100% (Korean)
By purchasing your products directly from rootterra.com, you are assured of getting a product that is at all times handled properly according to manufacturer’s recommendations.
At this time, we do not ship outside of the United States.
You will be notified by email if we expect to be out of stock of part of your order for more than 5 working days or in the event of a price change or discontinued products.
Shipping may be delayed up to 5 working days, at the discretion of the company, in order to locate or receive stock; if you notice any delay in the shipping of your order, please feel free to call us by phone or email to clarify the time-requirements of your order, or to make changes as required for any not-yet-shipped products.
Expedited shipments are expedited only when the full order is available for shipping.
If you absolutely need an expedited order to arrive by a certain date, you must contact us by email or phone to ensure or modify the delivery order.
Return & Refund Policy
At RootTerra.com our primary objective is our customer’s complete satisfaction. If for any reason you are not fully content with any of the items purchased from us, you are allowed 10 days to return/exchange from the date of purchase.
The steps to effectuate a return are as follow:
Contact us by email at firstname.lastname@example.org to notify us that you are wishing to return.
We will grant you a Return Authorization number (RA#) once we have reviewed your request. (You are responsible for the returning shipping fray)
Once we receive the returning package we will either issue you a refund, an exchange, or credit towards your next purchase.
Note: We only accept items bought directly from www.rootterra.com.com. In order to receive any refund, exchange, or credit the merchandise must be unused and sent with original package and tags.